Unisys Jobs 2023 | B.E/B.Tech/Any Degree | 2021 & 2022 Batch | Bangalore:

The Unisys Recruitment 2023 notification has been issued for the positions of Service Desk Associate – Fresher (International Voice Support) in a variety of disciplines. Candidates with a B.E/B.Tech/Any degree are eligible to apply for the position. 

Unisys Service Desk Associate Recruitment 2023:

Job Role	Service Desk Associate
Qualification	B.E/B.Tech/Any degree
Batch	2021 & 2022
Experience	Freshers
Job Location	Bangalore
Last Date	ASAP

Eligibility details:

Qualifications in education:

• Any Engineering or Non-Engineering Graduates must have a minimum qualification (2021 and 2022 Batch).
• Education, training, and/or relevant experience equivalent to completion of a relevant certificate course and/or relevant experience in the delivery of information technology services Qualified in information technology at the tertiary level.

Responsibilities:

• First point of contact for all issues or requests reported by end users.
• Provides technical support to both internal and external customers.
• Responsible for providing customers and/or employees with first-line telephone technical support for hardware, operating systems, sub-systems, and/or applications.
• Basic diagnostic techniques are used to identify problems, investigate causes, and recommend solutions to common failures.
• End-to-end ownership of End User Issues until resolution and follow-up as required by the process.
• Complex problems are escalated to Remote Support Engineering or Field Engineering.
• Maintains call quality and response times in accordance with agreed-upon SLAs.

Key Competencies:

• Excellent oral and written communication skills.
• Excellent command of the Microsoft Office Suite (Word, Excel, Outlook etc.).
• Multitasking and coordination abilities are required.
• Excellent judgement skills are required to properly evaluate situations and provide immediate effective solutions.
• Willingness to work in shifts and the ability to do so (24 x 7).

Overview of a Service Desk Associate:

• A service desk associate’s primary responsibility is to respond to customer requests for assistance via email, chat, web, or phone.
• This role is critical in ensuring that customer needs are met in terms of communication, prioritisation, escalation, and resolution of incidents and requests.

How to Apply for Unisys Jobs 2023?

All interested and qualified candidates should apply for the job as soon as possible online.